Frequently Asked Questions
Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
Last updated: June 2023
1. General questions
What is your return policy?
We want you to be completely satisfied with your purchase. To ensure timely assistance, we kindly request that you report any complaints within 30 days of receiving your order. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team at firstname.lastname@example.org as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping, so you can try our products risk-free.
Is Peachy Charm a legitimate company?
Yes, Peachy Charm is a legitimate and trustworthy company. We operate our business on the secure Shopify platform, ensuring that all your transactions are protected. Our commitment to providing genuine products and our responsive customer service team further reinforce our legitimacy.
How do you handle customer service and inquiries?
Our dedicated customer service team is here to assist you promptly. We aim to reply to customer emails within 24 hours. Whether you have questions about products, orders, or any other concerns, we're here to provide reliable and timely support.
How do I address negative reviews I've seen on other platforms?
We understand that negative reviews can raise concerns. However, we are actively working to address any misconceptions and improve our reputation. Your trust matters to us, and we encourage you to experience our commitment to authenticity and excellent customer service firsthand.
2. product questions
What size should I order?
We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.
What is the material of this product?
The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.
How do I care for this product?
Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.
Can I see this product in other colors?
If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free shipping for all orders. Please refer to our shipping policy for more details.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing email@example.com
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at firstname.lastname@example.org